As soon as your order is shipped from our warehouse, tracking is fully automated:. By email: You will receive an automated email containing a direct link and the tracking number for your package as soon as it leaves our warehouse. This link allows yo

As soon as your order is shipped from our warehouse, tracking is fully automated:<ul data-path-to-node="4"><li>By email: You will receive an automated email containing a direct link and the tracking number for your package as soon as it leaves our warehouse. This link allows you to track your delivery in real time on the carrier&apos;s website (Colissimo, Chronopost, or DHL, depending on the selected option).</li><li>From your customer account: You can also track the progress of your order processing at any time by logging into your personal space directly on our website.</li></ul>If you notice an unusual delay or have not received your tracking link, please check your spam folder or contact us via our dedicated contact form.

How can I track my order ?

Shipping is free once you reach the following purchase amounts:. 🇫🇷 Mainland France: Free for orders over €120. 🇪🇺 Europe (European Union): Free for orders over €200. For orders below these amounts, here are the shipping rates based on your deliv

Shipping is free once you reach the following purchase amounts:<ul data-path-to-node="5"><li>&#x1F1EB;&#x1F1F7; Mainland France: Free for orders over &#x20AC;120.</li><li>&#x1F1EA;&#x1F1FA; Europe (European Union): Free for orders over &#x20AC;200.</li></ul>For orders below these amounts, here are the shipping rates based on your delivery zone and the selected carrier:<table data-path-to-node="7"><thead><tr><td>Delivery Zone</td><td>Carrier</td><td>Rate</td><td>Estimated Delivery Time</td></tr></thead><tbody><tr><td>Mainland France</td><td>Colissimo - Pick-up Point</td><td>&#x20AC;5.00</td><td>2 to 4 business days</td></tr><tr><td> </td><td>Colissimo - Home Delivery (No Signature)</td><td>&#x20AC;7.50</td><td>2 to 4 business days</td></tr><tr><td> </td><td>Chrono 18 (Express)</td><td>From &#x20AC;12.00</td><td>Next day before 6:00 PM*</td></tr><tr><td>Europe (EU)</td><td>Chronopost Europe</td><td>&#x20AC;9.50</td><td>4 to 7 business days</td></tr><tr><td>Europe (Non-EU)</td><td>DHL</td><td>&#x20AC;18.00</td><td>5 to 8 business days</td></tr><tr><td>Rest of the World</td><td>DHL</td><td>&#x20AC;27.00</td><td>10 to 15 business days</td></tr></tbody></table> Customs Note: For deliveries outside the European Union (including the United Kingdom and Switzerland) as well as the rest of the world, any customs duties and local taxes will be calculated and applied directly at checkout. You will not have to pay anything upon delivery.*For all orders placed before 12:00 PM (noon) from Monday to Friday.

How much does shipping cost ?

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Shipping rates, carriers, and delivery times: find all the information you need to track your Olow package in France and worldwide.

Shipping and delivery

How can I track my order ?

How much does shipping cost ?